At NIVA, we prioritize customer satisfaction and transparency. Below are our guidelines regarding returns and damaged items.

1. Return Eligibility

Some products may be eligible for returns. You can submit a return request through our user portal. Once we receive your request, we will review it and notify you whether a return is possible. Returns without prior approval will not be accepted.

2. Damaged Items Upon Arrival

If your order arrives damaged, you must contact us within 24 hours of delivery at info@nivaluxury.shop. Please include:

• Your order number
• A brief description of the damage
• Clear photos of the damaged item, the packaging, and the shipping label

We will review your claim within 5 business days. If approved, you will receive a replacement or a refund to your original payment method. Refunds typically take up to 5 business days to process.

3. Returns and Refunds Will Not Be Granted For:

• Damage caused after delivery due to misuse or negligence
• Minor color or sizing differences due to display variations
• Claims submitted more than 14 days after delivery

4. Limitations and Responsibility

NIVA is not responsible for delays or damage caused by customs, local delivery conditions, or other factors beyond our control.

If you have any questions, feel free to contact us at info@nivaluxury.shop. We’re here to help.