At NIVA, we take great pride in the quality and selection of our products. As a dropshipping-based business, our items are sourced directly from our suppliers, ensuring that they are carefully packaged and shipped to you. Due to the nature of our business model, we have a strict no-returns policy, except in cases where the product arrives damaged.

1. No Returns Policy

We do not accept returns or exchanges on any of our products, as each item is made to order and shipped directly from our suppliers. Once your order is placed and confirmed, it is final and cannot be returned for a refund, exchange, or credit.

Please take extra care in selecting your items and review your order carefully before finalizing the purchase. Should you have any questions or need assistance in choosing the right size or product, feel free to contact us before placing your order.

2. Damaged Items Upon Arrival

We stand by the quality of our products and want to ensure that your experience with NIVA is positive. If your product arrives damaged, please reach out to us immediately. Damaged items are eligible for a replacement or refund, subject to the terms outlined below.

Eligibility Requirements for Damaged Item Claims:

Notification Timeframe: You must notify us within 24 hours of receiving the damaged item. Claims made after this period may not be accepted.
Condition of Item: The item must be unused, in the original packaging, and accompanied by any accessories or documentation it was delivered with.
Proof of Damage: To process your claim, we require clear photos of the damaged item, the packaging, and the shipping label. This evidence helps us assess the claim and take any necessary actions with our suppliers.

3. How to Submit a Claim for a Damaged Item

To submit a claim, please follow these steps:

Contact Us: Email us at info@nivaluxury.shop with the subject line “Damaged Item Claim” and include your order number.
Provide Details: In your email, include a description of the damage, along with clear photos of the item, packaging, and shipping label.
Review Process: We will review your claim and notify you within 5 business days whether it qualifies for a replacement or refund.
If approved, we will either send a replacement or issue a refund to your original payment method. Refunds may take 5 business days to process, depending on your bank or payment provider.

4. Items Not Covered for Replacement or Refund

We do not offer replacements or refunds for:

Items damaged due to misuse, mishandling, or negligence after arrival.
Minor discrepancies in color, texture, or slight variations from product images, as these are expected due to screen differences and individual monitor settings.
Any issues reported after 24 hours from the time of delivery.

5. Responsibility and Limitations

Please note that while we strive to deliver quality products, NIVA is not liable for any delays in shipping caused by customs clearance, local delivery restrictions, or other circumstances beyond our control.

For any additional questions regarding our policy, please contact us at info@nivaluxury.shop. We are here to assist you and ensure a seamless experience with NIVA.