NIVA respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, address, email address, phone number, and payment information.
Technical Data: We collect data on your interactions with our website, including IP address, browser type, device information, and cookies. This helps us analyze and enhance your experience on our site.
Order Information: Details about the products you purchase, shipping address, and purchase history are collected to fulfill your orders and offer customer support.

2. How We Use Your Information

We use your information to deliver a seamless shopping experience and ensure the quality of our services. Specifically, we use your information to:

Process Orders: Fulfill and deliver your orders, send order confirmation emails, and communicate any updates about your purchases.
Provide Customer Support: Address your inquiries, process refunds, handle complaints, and assist with any issues related to our services.
Improve Our Website: Track and analyze website usage data to optimize our website, enhance user experience, and develop new features.
Marketing and Promotions: With your consent, we may send you marketing emails or special offers. You can unsubscribe from marketing communications at any time by following the opt-out instructions in the email.

3. Sharing Your Information

We may share your information with third parties only under the following circumstances:

Service Providers: We partner with trusted service providers (such as payment processors, shipping companies, and IT support) to help us deliver our services. These providers only have access to the information necessary to perform their tasks.
Legal Compliance: If required by law or in response to legal proceedings, we may disclose your information to law enforcement or regulatory authorities to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is typically kept for 5 years to comply with tax and legal obligations. Once the data is no longer required, we delete or anonymize it to ensure your privacy.

5. Security of Your Information

We prioritize the security of your personal information and employ a range of physical, technical, and administrative measures to protect it. All transactions are processed through secure payment gateways with the latest encryption protocols. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

6. Cookies and Tracking Technologies

NIVA uses cookies and similar technologies to enhance your experience, analyze website traffic, and provide personalized content. Cookies help us remember your preferences, keep you logged in, and show relevant ads. You can adjust your browser settings to refuse cookies, but this may affect the functionality of certain parts of our website.

Types of Cookies We Use:

Necessary Cookies: Essential for basic website functionality and security.
Analytical Cookies: Used to gather data on how users interact with our website to improve its performance.
Marketing Cookies: Enable us to provide tailored content and promotions based on your browsing behavior.

7. Your Rights

Under applicable privacy laws, you have the right to:

Access and Correct Your Data: Request a copy of the personal data we hold about you and correct any inaccuracies.
Request Deletion: Request that we delete your data if it is no longer needed for the purposes it was collected.
Object to Processing: Object to certain processing activities, such as marketing communications.
Withdraw Consent: Withdraw consent for specific data uses (such as marketing) at any time.

To exercise your rights, please contact us at info@. We will respond to your request within 5 business days.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside your own. If we transfer data to a country with different data protection laws, we take steps to ensure that your information receives the same level of protection as it does within your jurisdiction, including the use of contractual safeguards.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any external websites you visit.

10. Updates to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at info@nivaluxury.shop