1. Company Information

Company Name: NIVA

Contact Information: info@nivaluxury.shop

2. Applicability

These terms and conditions apply to all orders and purchases made through the NIVA website. By placing an order, you agree to these terms.

3. Product Information and Availability

All products are described on the website. We make every effort to accurately display colors and details. We reserve the right to modify product information at any time.

4. Prices and Payment

Prices: All prices on the website are inclusive of VAT unless stated otherwise.
Payment Methods and Security: We accept credit card, debit card and iDeal payments. Payments must be made in full before the order is processed.

To ensure your data is protected, all payments are processed through secure and trusted payment gateways such as Mollie or Stripe, employing the latest encryption technologies to safeguard your information throughout the transaction process.

5. Ordering Process and Conclusion of Contract

When you place an order, you are making an offer to purchase the selected products.
Your order is considered accepted once you receive a confirmation email. This email contains the details of your order.
We reserve the right to cancel or refuse an order for reasons including stock availability or payment issues.

6. Shipping and Delivery

Shipping Methods: We offer various shipping methods, including standard and express options.
Delivery Times: Delivery times depend on the shipping method chosen and your location. Estimated delivery times will be provided at checkout.
Shipping Costs: Shipping costs will be calculated during the checkout process and are based on your location and the weight of your order.

7. Right of Withdrawal and Returns

No Returns Policy: We do not accept returns unless the product is damaged upon arrival.
Damaged Products: If your product arrives damaged, please contact us immediately, and we will assist you with a replacement or refund.

For more details, refer to our Return Policy page.

Order Cancellation: Once an order has been placed and confirmed, it cannot be canceled or modified.

8. Warranty and Defective Goods

Warranty Period: We offer a warranty only for 24 hours after the product arrives.
Defective Products: If you receive a defective product, please contact us within 24 hours of delivery. After this period, we cannot offer a replacement or refund for defective products.
Warranty Exclusions: This warranty does not cover damage caused by misuse or negligence.

9. Force Majeure

NIVA is not responsible for any delays or failure to perform its obligations under these terms and conditions if such delay or failure is due to circumstances beyond its reasonable control. These circumstances include, but are not limited to, acts of nature (such as storms, floods, or earthquakes), pandemics, strikes, labor disputes, war, governmental actions, or any other event that prevents the normal course of business operations.

10. Complaints Procedure

If you have any complaints or concerns about your order, product, or service, please contact us immediately at info@nivaluxury.shop. We aim to respond to all complaints within 5 business days. If your complaint is not resolved to your satisfaction, you may escalate it to a higher authority or, if applicable, seek resolution through consumer protection agencies or legal channels in the Netherlands.

11. Privacy and Data Protection

We are committed to protecting your privacy. Personal data provided during the ordering process will be handled in accordance with our Privacy Policy. Your data will not be shared with third parties without your consent, except as required to process your order.

12. Limitation of Liability

NIVA is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the total amount of your order, excluding shipping fees.

13. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of the Netherlands.
Any disputes will be resolved through [arbitration, mediation, or court proceedings] in the Netherlands.

14. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.